In today’s world, all kinds of consumer services have to keep up with the demands of new technology and demands from consumers, who increasingly want instant access to online services of all types.
Over the past eight years, online legal services have increased from 21 per cent to over 30 per cent, with customer satisfaction remaining high, especially for those accessing legal services such as power of attorney, will writing, property surveys and conveyancing.
Funding and Convenience
The funding for legal services is now predominantly self-funded. In previous years, consumers could qualify for legal aid or access funding via a trade union or their employer.
Although consumers still like and want to receive a personal service, they also want convenience and the ability to access information at a time that suits them and their schedule. Online conveyancing companies such as https://www.samconveyancing.co.uk/ offer easy-access websites where customers can get an instant quote for the services they are seeking or book an appointment via the online booking system.
The property market is notoriously unpredictable, and since the announcement of Brexit, many reports have blamed the current political climate for the drop that has been seen in house sales. However, a recent report suggests that the market is seeing the highest number of house sales since 2015.
The legal profession is working hard to deliver clients accessible, easy-to-understand services online. There has been a rise in consumers using legal services in this way, which demonstrates that the system is working. The ability to access these services from the comfort of a customer’s home is desirable. However, one area that is still in need of development is the accessibility of price comparisons for legal services. Although regulators are keen to promote this option, the number of consumers who say that comparing costs is easy is at an all-time low. This is one area the industry needs to address to ensure high quality and competitive prices.
Getting a personal and professional service is important for consumers’ peace of mind. Being able to access information that is relevant, easy to understand and competitively priced is on most people’s wish list when it comes to legal services, along with providing personal service via an online platform that is accessible 24 hours a day.